RETURN / EXCHANGE POLICY
If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.
RETURN OF MERCHANDISE PURCHASED ONLINE
For a full refund, please send your merchandise back to us using the address provided on your invoice.
IMPORTANT RETURN INFORMATION
- We refund any merchandise in resalable condition with a copy of your original invoice to the original payment method if returned to us.
- If your order was purchased using eGHL and returned to a store with your original invoice, a Merchandise Credit will be issued.
- If you choose to use your own carrier you will be responsible for return shipping costs.
- If you made a purchase on this site you can return or exchange at Dcmoto.my store.
EXCHANGE OF MERCHANDISE PURCHASED ONLINE
We exchange any merchandise in resalable condition with a copy of your original invoice. You have two options to exchange your merchandise:
- Perform an online Speed Exchange by using Contact Form
- List the items you want to exchange on your invoice and send the items back to us using the address listed on your invoice.
You are responsible for return shipping costs. Do not send any additional payment, such as a check, to cover a price difference for an exchange. Your original payment method will be charged or credited when the exchange is processed. Any additional method of payment will not be processed and will be returned to you by mail.
RETURN / EXCHANGE OF MERCHANDISE PURCHASED AT A STORE
If you are not satisfied with your purchase and the merchandise is in its original condition, you may return it to Dcmoto.my Store, subject to the terms of the return policy at the location processing the return. Dcmoto.my returns are subject to the terms below.
Within 7 days of purchase, if you have the original sales receipt, Dcmoto.my will refund the value of the merchandise based on the original form and amount of payment.
A Dcmoto.mymerchandise credit will be issued for any returns of previously exchanged merchandise, returns of purchases made with a gift card, returns made with the original sales receipt past 7 days from purchase or returns made with a gift receipt.
If your check is returned unpaid due to insufficient funds, we may electronically debit your bank account for the check amount and service fees allowed by your locality.
Dcmoto.myrequires a driver’s license or other identification (e.g., school identification) for any merchandise return without a sales receipt. We use an electronic system to access and record information from your identification to monitor and limit the number of unreceipted returns. We maintain the right to refuse returns from customers who exceed a specified number of unreceipted returns. If you do not allow us to use your driver’s license or other acceptable identification for return purposes, we may refuse your return. We reserve the right to refuse any returns.
QUALITY OF YOUR MERCHANDISE
If you believe that your merchandise is faulty, damaged, or does not correspond to its description on our website, email us at [email protected] , or call us at +604 – 229 8185
If you are not satisfied with the quality of your merchandise, please return it to our store. If you still have your receipt, we can credit you back to your original form of payment or process an exchange. Without a receipt, we will provide you with the last known value as a merchandise credit.
RETURN / EXCHANGE TIME FRAME
Upon receipt of your return, allow up to two weeks for the credit to appear on your payment card statement.